Update: - This weekend we uncovered a few issues: - - When searching for a relationship to add an error was being presented - - Adding an external / ecosystem relationship was creating multiple entries - - When adding a contact and them logging on they would be associated to the wrong business unit (and therefore not see an assessment) - - The issues have an impact on navigating between business units, reporting & notification capabilities
Solution: - Duplicate entries that may exist for business units & users are being archived - A safeguard to prevent the duplicate entries from being registered has been developed and will be implemented & tested later today
Ask: - Please refrain from accessing or at least adding anything to the platform until the next update.
Posted Jul 24, 2023 - 07:33 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 20, 2023 - 18:00 EDT
Scheduled
We're experiencing an elevated level of API errors and are currently looking into the issue.
Posted Jul 20, 2023 - 16:49 EDT
This scheduled maintenance affects: JustProtect App (app.justprotect.co), JustProtect API (api.justprotect.co), Dashboards & Reporting and DevOps (Database, Email Delivery & Analytics).